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Exam outline

Customer Services NC II

Technical Education and Skills Development Authority

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Pasado Tayo practice outline

Customer Services NC II practice syllabus outline

Practice outline only - TESDA TR competencies mapped for practice

Practice outline mapped from captured official TESDA Training Regulation competency groups and unit-of-competency evidence. It supports Pasado Tayo practice planning and does not claim TESDA item-level scoring, passing cut score, or complete assessment-center availability.

Based on TESDA Training Regulations directory and captured official TR evidence. Pasado Tayo maps the extracted competency groups and units for practice planning only; it does not claim a strict standalone syllabus, item-level scoring, cut score, or live assessment-center availability.

  1. Basic Competencies

    1. Participate in Workplace Communication
    2. Practice Career Professionalism
    3. Practice Occupational Health and Safety Procedures
    4. Work in Team Environment

  2. Common Competencies

    1. Develop and Update Industry Knowledge
    2. Perform Computer Operations
    3. Perform Workplace Security and Safety Practices

  3. Core Competencies

    1. Balance Register/terminal
    2. Interact with Customers
    3. Merchandise Food Products
    4. Operate Retail Equipment
    5. Perform Merchandise Presentation Skills
    6. Perform Merchandise Presentation Skills ___TR-Customer Services NC II Promulgated December 2008 2
    7. Perform Stock Control Procedures
    8. Perform stock control procedures ELECTIVES
    9. Prepare Products for Display
    10. Sell Products and Services

  4. Assessment and Certification Arrangements

    1. Evidence Guide and Assessment Methods